Emergency repairs need immediate attention and are repairs required to avoid

• a danger to health,
• a risk to safety 
• serious damage to buildings

This would include things like a gas leak, a fire, a flood affecting the inside of the property, or a property in need of securing following a burglary.

You should report emergency repairs to us in person or by phone;

Leeds & Bradford 0113 243 0169

Nottingham 0115 934 5020

Out-of-hours (from 17:00hrs - 09:00hrs Monday to Friday and 24 hours Sat & Sun) call 0113 2430169

If you report an emergency repair outside of office hours, you must report it to us again the following day to ensure we receive the information.

If the emergency service is used improperly, or without our knowledge, we may charge you for the cost of this.

In the case of an emergency that requires the emergency services (burglary or vandalism), this must be reported to the police and an Incident Form filled in, otherwise you will be charged for the work needed.

Do not report emergency repairs by email or social media

Suspected gas leak or carbon monoxide

Report immediately to Unipol during office hours on 0113 243 0169 or Out-Of-Hours to 0113 244 3799

You are advised to:

• Open doors and windows
• Turn the gas off at the meter/main stop tap
• Avoid using any naked flames or electrical switches

The National Gas Emergency Service (National Grid) can be called to attend on 0800 111 999 to turn off the gas. They aim to attend within two hours. Their engineers will always ‘make safe’ when called to a suspected gas leak.

However, the emergency service provided by them doesn’t cover repairs to appliances or installation pipework so you still need to report the incident to Unipol so we can deploy a Gas Safe registered engineer.